كتاب Management - A Practical Introduction - NINTH EDITION
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منتدى هندسة الإنتاج والتصميم الميكانيكى
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 كتاب Management - A Practical Introduction - NINTH EDITION

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Management - A Practical Introduction - NINTH EDITION
Angelo Kinicki
Arizona State University
Kent State University
Brian K. Williams

كتاب Management  - A Practical Introduction - NINTH EDITION  M_a_p_13
و المحتوى كما يلي :


Walkthrough Preface of 9e xv
PART 1
Introduction
1 The Exceptional Manager: What You Do, How You
Do It 2
2 Management Theory: Essential Background for the
Successful Manager 42
PART 2
The Environment of Management
3 The Manager’s Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing 76
4 Global Management: Managing across Borders 116
PART 3
Planning
5 Planning: The Foundation of Successful
Management 156
6 Strategic Management: How Exceptional Managers
Realize a Grand Design 188
Learning Module 1: Entrepreneurship 220
7 Individual and Group Decision Making: How
Managers Make Things Happen 238
PART 4
Organizing
8 Organizational Culture, Structure, and Design:
Building Blocks of the Organization 280
9 Human Resource Management: Getting the Right
People for Managerial Success 322
10 Organizational Change and Innovation: Lifelong
Challenges for the Exceptional Manager 374
PART 5
Leading
11 Managing Individual Differences and Behavior:
Supervising People as People 408
12 Motivating Employees: Achieving Superior
Performance in the Workplace 456
13 Groups and Teams: Increasing Cooperation,
Reducing Conflict 502
14 Power, Influence, and Leadership: From Becoming a
Manager to Becoming a Leader 534
15 Interpersonal and Organizational Communication:
Mastering the Exchange of Information 580
PART 6
Controlling
16 Control Systems and Quality Management:
Techniques for Enhancing Organizational
Effectiveness 630
Learning Module 2: The Project Planner’s Toolkit:
Flowcharts, Gantt Charts, and Break-Even Analysis 681
brief contents
Chapter Notes CN-1
Name Index IND-1
Organization Index IND-5
Glossary/Subject Index IND-11
contents
Walkthrough Preface of 9e xv
PART 1
Introduction
CHAPTER ONE
The Exceptional Manager: What You Do,
How You Do It 2
1.1 Management: What It Is, What Its Benefits
Are 4
The Rise of the Die Maker’s Daughter 4
Key to Career Growth: “Doing Things I’ve Never
Done Before” 4
The Art of Management Defined 5
Why Organizations Value Managers: The Multiplier
Effect 6
The Financial Rewards of Being an Exceptional
Manager 6
What Are the Rewards of Studying and Practicing
Management? 7
1.2 What Managers Do: The Four Principal
Functions 9
Planning: Discussed in Part 3 of This Book 9
Organizing: Discussed in Part 4 of This Book 9
Leading: Discussed in Part 5 of This Book 10
Controlling: Discussed in Part 6 of This Book 10
1.3 Pyramid Power: Levels and Areas of
Management 11
The Traditional Management Pyramid: Levels and
Areas 11
Three Levels of Management 11
Areas of Management: Functional Managers versus
General Managers 13
Managers for Three Types of Organizations:
For-Profit, Nonprofit, Mutual-Benefit 14
Different Organizations, Different Management? 14
1.4 Roles Managers Must Play Successfully 15
The Manager’s Roles: Mintzberg’s Useful
Findings 15
Three Types of Managerial Roles: Interpersonal,
Informational, and Decisional 17
1.5 The Skills Exceptional Managers Need 19
1. Technical Skills—The Ability to Perform a Specific
Job 19
2. Conceptual Skills—The Ability to Think
Analytically 19
3. Human Skills—“Soft Skills,” the Ability to Interact
Well with People 20
The Most Valued Traits in Managers 21
1.6 Seven Challenges to Being an Exceptional
Manager 22
CHALLENGE #1: Managing for Competitive
Advantage—Staying Ahead of Rivals 23
CHALLENGE #2: Managing for Information
Technology—Dealing with the “New Normal” 24
CHALLENGE #3: Managing for Diversity—The Future
Won’t Resemble the Past 26
CHALLENGE #4: Managing for Globalization—The
Expanding Management Universe 26
CHALLENGE #5: Managing for Ethical Standards 27
CHALLENGE #6: Managing for Sustainability—The
Business of Green 28
CHALLENGE #7: Managing for Happiness and
Meaningfulness 28
How Strong Is Your Motivation to Be a Manager? The
First Self-Assessment 29
1.7 Building Your Career Readiness 30
A Model of Career Readiness 30
Developing Career Readiness 35
Let Us Help 36
1.8 Career Corner: Managing Your Career
Readiness 37
Key Terms Used in This Chapter 38
Key Points 38
Understanding the Chapter: What Do I Know? 39
Management in Action 39
Legal/Ethical Challenge 41
CHAPTER TWO
Management Theory: Essential
Background for the Successful
Manager 42
2.1 Evolving Viewpoints: How We Got to Today’s
Management Outlook 44
Creating Modern Management: The Handbook of
Peter Drucker 44
Six Practical Reasons for Studying This
Chapter 44
Two Overarching Perspectives about Management:
Historical and Contemporary 46
2.2 Classical Viewpoint: Scientific and
Administrative Management 47
Scientific Management: Pioneered by Taylor and the
Gilbreths 47
xxxAdministrative Management: Pioneered by Spaulding,
Fayol, and Weber 49
The Problem with the Classical Viewpoint:
Too Mechanistic 50
2.3 Behavioral Viewpoint: Behaviorism, Human
Relations, and Behavioral Science 51
Early Behaviorism: Pioneered by Munsterberg, Follett,
and Mayo 51
The Human Relations Movement: Pioneered by Maslow
and McGregor 52
The Behavioral Science Approach 54
2.4 Quantitative Viewpoints: Management Science
and Operations Management 56
Management Science: Using Mathematics to Solve
Management Problems 56
Operations Management: Being More Effective 57
2.5 Systems Viewpoint 58
The Systems Viewpoint 59
The Four Parts of a System 59
2.6 Contingency Viewpoint 61
Gary Hamel: Management Ideas Are Not Fixed, They’re
a Process 61
Evidence-Based Management: Facing Hard Facts,
Rejecting Nonsense 62
2.7 Quality-Management Viewpoint 63
Quality Control and Quality Assurance 63
Total Quality Management: Creating an Organization
Dedicated to Continuous Improvement 63
Six Sigma and ISO 9000
2.8 The Learning Organization in an Era of
Accelerated Change 66
The Learning Organization: Handling Knowledge and
Modifying Behavior 66
How to Build a Learning Organization: Three Roles
Managers Play 67
2.9 Career Corner: Managing Your Career
Readiness 69
Key Terms Used in This Chapter 71
Key Points 71
Understanding the Chapter: What Do I Know? 72
Management in Action 73
Legal/Ethical Challenge 74
PART 2
The Environment of
Management
CHAPTER THREE
The Manager’s Changing Work Environment
and Ethical Responsibilities: Doing the Right
Thing 76
3.1 The Triple Bottom Line: People, Planet, and
Profit 78
The Millennials’ Search for Meaning 78
3.2 The Community of Stakeholders Inside the
Organization 79
Internal and External Stakeholders 79
Internal Stakeholders 79
3.3 The Community of Stakeholders Outside the
Organization 82
The Task Environment 82
The General Environment 87
3.4 The Ethical Responsibilities Required of You as a
Manager 92
Defining Ethics and Values 93
Four Approaches to Resolving Ethical Dilemmas 95
White-Collar Crime, SarbOx, and Ethical Training 95
How Organizations Can Promote Ethics 97
3.5 The Social Responsibilities Required of You as a
Manager 100
Corporate Social Responsibility: The Top of the
Pyramid 100
Is Social Responsibility Worthwhile? Opposing and
Supporting Viewpoints 100
One Type of Social Responsibility: Climate Change,
Sustainability, and Natural Capital 103
Another Type of Social Responsibility: Undertaking
Philanthropy, “Not Dying Rich” 104
Does Being Good Pay Off? 104
3.6 Corporate Governance 106
Ethics and Corporate Governance 106
The Need for Trust 106
3.7 Career Corner: Managing Your Career
Readiness 108
Focus on the Greater Good and on Being More Ethical 108
Become an Ethical Consumer 109
Key Terms Used in This Chapter 110
Key Points 110
Understanding the Chapter: What Do I Know? 112
Management in Action 112
Legal/Ethical Challenge 114
CHAPTER FOUR
Global Management: Managing across
Borders 116
4.1 Globalization: The Collapse of Time and
Distance 118
Competition and Globalization: Who Will Be No. 1
Tomorrow? 118
The Rise of the “Global Village” and Electronic
Commerce 119
One Big World Market: The Global Economy 120
Contents xxxiCross-Border Business: The Rise of Both Megamergers
and Minifirms Worldwide 121
4.2 You and International Management 122
Why Learn about International Management? 123
The Successful International Manager: Geocentric,
Not Ethnocentric or Polycentric 124
4.3 Why and How Companies Expand
Internationally 126
Why Companies Expand Internationally 126
How Companies Expand Internationally 127
4.4 The World of Free Trade: Regional Economic
Cooperation and Competition 131
Barriers to International Trade 131
Organizations Promoting International Trade 133
Major Trading Blocs: NAFTA and the EU 134
Most Favored Nation Trading Status 136
Exchange Rates 136
4.5 The Value of Understanding Cultural
Differences 139
The Importance of National Culture 140
Cultural Dimensions: The Hofstede and GLOBE Project
Models 140
Other Cultural Variations: Language, Interpersonal
Space, Communication, Time Orientation, Religion, and
Law and Political Stability 144
U.S. Managers on Foreign Assignments: Why Do They
Fail? 148
4.6 Career Corner: Managing Your Career
Readiness 149
1. Listen and Observe 149
2. Become Aware of the Context 150
3. Choose Something Basic 150
Key Terms Used in This Chapter 151
Key Points 151
Understanding the Chapter: What Do I Know? 153
Management in Action 153
Legal/Ethical Challenge 154
PART 3
Planning
CHAPTER FIVE
Planning: The Foundation of Successful
Management 156
5.1 Planning and Strategy 158
Planning, Strategy, and Strategic Management 158
Why Planning and Strategic Management Are
Important 159
5.2 Fundamentals of Planning 162
Mission, Vision, and Values Statements 163
Three Types of Planning for Three Levels of
Management: Strategic, Tactical,
and Operational 166
5.3 Goals and Plans 169
Long-Term and Short-Term Goals 169
The Operating Plan and Action Plan 169
Types of Plans: Standing Plans and Single-Use
Plans 171
5.4 Promoting Consistencies in Goals: SMART
Goals, Management by Objectives, and Goal
Cascading 172
SMART Goals 172
Management by Objectives: The Four-Step Process for
Motivating Employees 173
Cascading Goals: Making Lower-Level Goals Align with
Top Goals 176
The Importance of Deadlines 177
5.5 The Planning/Control Cycle 178
5.6 Career Corner: Managing Your Career
Readiness 180
Becoming More Proactive 181
Keeping an Open Mind and Suspending
Judgment 181
Key Terms Used in This Chapter 182
Key Points 182
Understanding the Chapter: What Do I Know? 183
Management in Action 184
Legal/Ethical Challenge 185
CHAPTER SIX
Strategic Management: How Exceptional
Managers Realize a Grand Design 188
6.1 Strategic Positioning and Levels of
Strategy 190
Strategic Positioning and Its Principles 190
Levels of Strategy 191
Does Strategic Management Work for Small as Well as
Large Firms? 192
6.2 The Strategic-Management Process 193
The Five Steps of the Strategic-Management
Process 193
6.3 Assessing the Current Reality 196
SWOT Analysis 196
Using VRIO to Assess Competitive Potential: Value,
Rarity, Imitability, and Organization 199
Forecasting: Predicting the Future 200
Benchmarking: Comparing with the Best 202
6.4. Establishing Corporate-Level Strategy 203
Three Overall Types of Corporate Strategy 203
The BCG Matrix 204
Diversification Strategy 205
xxxii Contents6.5 Establishing Business-Level Strategy 206
Porter’s Five Competitive Forces 206
Porter’s Four Competitive Strategies 207
6.6 Executing and Controlling Strategy 209
Executing the Strategy 209
Maintaining Strategic Control 209
Execution: Getting Things Done 209
The Three Core Processes of Business: People,
Strategy, and Operations 210
How Execution Helps Implement and Control
Strategy 211
6.7 Career Corner: Managing Your Career
Readiness 213
Why Is Strategic Thinking Important to New
Graduates? 213
Key Terms Used in This Chapter 215
Key Points 215
Understanding the Chapter: What Do I Know? 217
Management in Action 217
Legal/Ethical Challenge 219
LEARNING MODULE 1: Entrepreneurship 220
LM1.1 Entrepreneurship: Its Foundations and
Importance 221
Entrepreneurship: It’s Not the Same as
Self-Employment 222
Characteristics of Entrepreneurs 224
Entrepreneurship Matters across the Globe 226
LM1.2 Starting a Business 229
Businesses Start with an Idea 229
Writing the Business Plan 230
Choosing a Legal Structure 232
Obtaining Financing 233
Creating the “Right” Organizational Culture and
Design 234
Key Terms Used in This Learning Module 237
Key Points 237
CHAPTER SEVEN
Individual and Group Decision Making: How
Managers Make Things Happen 238
7.1 Two Kinds of Decision Making: Rational and
Nonrational 240
Decision Making in the Real World 241
Rational Decision Making: Managers Should Make
Logical and Optimal Decisions 242
Stage 1: Identify the Problem or Opportunity—
Determining the Actual versus the Desirable 242
Stage 2: Think Up Alternative Solutions—Both the
Obvious and the Creative 242
Stage 3: Evaluate Alternatives and Select a
Solution—Ethics, Feasibility, and Effectiveness 242
Stage 4: Implement and Evaluate the Solution
Chosen 243
What’s Wrong with the Rational Model? 244
Nonrational Decision Making: Managers Find It Difficult
to Make Optimal Decisions 244
7.2 Making Ethical Decisions 247
The Dismal Record of Business Ethics 247
Road Map to Ethical Decision Making: A Decision
Tree 248
7.3 Evidence-Based Decision Making and
Analytics 250
Evidence-Based Decision Making 251
In Praise of Analytics 252
“Big Data”: What It Is, How It’s Used 254
7.4 Four General Decision-Making Styles 257
Value Orientation and Tolerance for Ambiguity 257
1. The Directive Style: Action-Oriented Decision Makers
Who Focus on Facts 258
2. The Analytical Style: Careful Decision Makers Who
Like Lots of Information and Alternative Choices 258
3. The Conceptual Style: Decision Makers Who
Rely on Intuition and Have a Long-Term
Perspective 258
4. The Behavioral Style: The Most People-Oriented
Decision Makers 258
Which Style Do You Have? 259
7.5 Decision-Making Biases and the Use of Artificial
Intelligence 260
Nine Common Decision-Making Biases: Rules of Thumb,
or “Heuristics” 260
The Decision-Making Potential of Artificial
Intelligence 262
Pros and Cons of Artificial Intelligence 263
7.6 Group Decision Making: How to Work with
Others 265
Advantages and Disadvantages of Group Decision
Making 265
Groupthink 266
Characteristics of Group Decision Making 267
Group Problem-Solving Techniques: Reaching for
Consensus 269
More Group Problem-Solving Techniques 269
7.7 Career Corner: Managing Your Career
Readiness 272
Improving Your Critical Thinking and
Problem-Solving Skills 272
Reflect on Past Decisions 272
Key Terms Used in This Chapter 274
Key Points 274
Understanding the Chapter: What Do I Know? 276
Management in Action 276
Legal/Ethical Challenge 278
Contents xxxiiiPART 4
Organizing
CHAPTER EIGHT
Organizational Culture, Structure, and
Design: Building Blocks of the
Organization 280
8.1 Aligning Strategy, Culture, and Structure 282
How an Organization’s Culture and Structure Are Used
to Implement Strategy 282
8.2 What Kind of Organizational Culture Will You Be
Operating In? 286
The Three Levels of Organizational Culture 286
Four Types of Organizational Culture: Clan, Adhocracy,
Market, and Hierarchy 287
How Employees Learn Culture: Symbols, Stories,
Heroes, Rites and Rituals, and Organizational
Socialization 290
The Importance of Culture 291
What Does It Mean to “Fit”? Anticipating a Job
Interview 292
8.3 The Process of Culture Change 293
1. Formal Statements 293
2. Slogans and Sayings 293
3. Rites and Rituals 293
4. Stories, Legends, and Myths 294
5. Leader Reactions to Crises 294
6. Role Modeling, Training, and Coaching 294
7. Physical Design 294
8. Rewards, Titles, Promotions, and Bonuses 295
9. Organizational Goals and Performance Criteria 295
10. Measurable and Controllable Activities 295
11. Organizational Structure 296
12. Organizational Systems and Procedures 296
Don’t Forget about Person–Organization Fit 297
8.4 Organizational Structure 298
The Organization: Three Types 298
The Organization Chart 298
8.5 The Major Elements of an Organization 300
Common Elements of Organizations: Four Proposed by
Edgar Schein 300
Common Elements of Organizations: Three More That
Most Authorities Agree On 301
8.6 Basic Types of Organizational Structures 304
1. Traditional Designs: Simple, Functional, Divisional,
and Matrix Structures 304
2. The Horizontal Design: Eliminating Functional Barriers
to Solve Problems 307
3. Designs That Open Boundaries between Organizations:
Hollow, Modular, and Virtual Structures 309
8.7 Contingency Design: Factors in Creating
the Best Structure 311
Three Factors to Be Considered in Designing an
Organization’s Structure 311
1. The Environment: Mechanistic versus Organic
Organizations—the Burns and Stalker Model 311
2. The Environment: Differentiation versus Integration—
the Lawrence and Lorsch Model 313
3. Linking Strategy, Culture, and Structure 313
8.8 Career Corner: Managing Your Career
Readiness 314
Understanding the Business and Where You “Fit” In 314
Becoming More Adaptable 315
Key Terms Used in This Chapter 316
Key Points 316
Understanding the Chapter: What Do I Know? 318
Management in Action 318
Legal/Ethical Challenge 320
CHAPTER NINE
Human Resource Management: Getting the
Right People for Managerial Success 322
9.1 Strategic Human Resource Management 324
Human Resource Management: Managing an
Organization’s Most Important Resource 324
Planning the Human Resources Needed 326
9.2 Recruitment and Selection: Putting the Right
People into the Right Jobs 329
Recruitment: How to Attract Qualified Applicants 329
Selection: How to Choose the Best Person for the
Job 333
9.3 Managing an Effective Workforce: Compensation
and Benefits 339
Wages or Salaries 339
Incentives 339
Benefits 339
9.4 Orientation and Learning and Development 340
Orientation: Helping Newcomers Learn the Ropes 340
Learning and Development: Helping People Perform
Better 341
9.5 Performance Appraisal 344
Performance Management in Human Resources 344
Performance Appraisals: Are They Worthwhile? 345
Two Kinds of Performance Appraisal: Objective and
Subjective 346
Who Should Make Performance Appraisals? 347
Effective Performance Feedback 348
9.6 Managing Promotions, Transfers, Disciplining,
and Dismissals 350
Promotion: Moving Upward 350
Transfer: Moving Sideways 351
xxxiv ContentsDisciplining and Demotion: The Threat of Moving
Downward 351
Dismissal: Moving Out of the Organization 351
9.7 The Legal Requirements of Human Resource
Management 354
1. Labor Relations 354
2. Compensation and Benefits 354
3. Health and Safety 354
4. Equal Employment Opportunity 356
Workplace Discrimination, Affirmative Action, Sexual
Harassment, and Bullying 356
9.8 Labor–Management Issues 361
How Workers Organize 361
How Unions and Management Negotiate a Contract 362
The Issues Unions and Management Negotiate
About 362
Settling Labor–Management Disputes 364
9.10 Career Corner: Managing Your Career
Readiness 366
Becoming a Better Receiver 366
Key Terms Used in This Chapter 368
Key Points 368
Understanding the Chapter: What Do I Know? 371
Management in Action 371
Legal/Ethical Challenge 373
CHAPTER TEN
Organizational Change and Innovation:
Lifelong Challenges for the Exceptional
Manager 374
10.1 The Nature of Change in Organizations 376
Fundamental Change: What Will You Be Called
On to Deal With? 376
Two Types of Change: Reactive and Proactive 378
The Forces for Change Outside and Inside the
Organization 380
10.2 Types and Models of Change 383
Three Kinds of Change: From Least Threatening
to Most Threatening 383
Lewin’s Change Model: Unfreezing, Changing, and
Refreezing 384
A Systems Approach to Change 385
10.3 Organizational Development: What It Is,
What It Can Do 389
What Can OD Be Used For? 389
How OD Works 390
The Effectiveness of OD 391
10.4 Organizational Innovation 392
Approaches to Innovation 392
An Innovation System: The Supporting Forces for
Innovation 394
10.5 The Threat of Change: Managing Employee
Fear and Resistance 399
The Causes of Resistance to Change 399
Ten Reasons Employees Resist Change 400
10.6 Career Corner: Managing Your Career
Readiness 402
Applying Self-Affirmation Theory 402
Practicing Self-Compassion 403
Key Terms Used in This Chapter 404
Key Points 404
Understanding the Chapter: What Do I Know? 405
Management in Action 405
Legal/Ethical Challenge 407
PART 5
Leading
CHAPTER ELEVEN
Managing Individual Differences and
Behavior: Supervising People as People 408
11.1 Personality and Individual Behavior 410
The Big Five Personality Dimensions 410
Core Self-Evaluations 411
Emotional Intelligence: Understanding Your Emotions
and the Emotions of Others 414
11.2 Values, Attitudes, and Behavior 416
Organizational Behavior: Trying to Explain and Predict
Workplace Behavior 416
Values: What Are Your Consistent Beliefs and Feelings
about All Things? 416
Attitudes: What Are Your Consistent Beliefs and Feelings
about Specific Things? 416
Behavior: How Values and Attitudes Affect People’s
Actions and Judgments 419
11.3 Perception and Individual Behavior 420
The Four Steps in the Perceptual Process 420
Five Distortions in Perception 420
The Self-Fulfilling Prophecy, or Pygmalion Effect 424
11.4 Work-Related Attitudes and Behaviors Managers
Need to Deal With 426
1. Employee Engagement: How Connected Are You to
Your Work? 426
2. Job Satisfaction: How Much Do You Like or Dislike
Your Job? 428
3. Organizational Commitment: How Much Do You
Identify with Your Organization? 428
Important Workplace Behaviors 429
11.5 The New Diversified Workforce 431
How to Think about Diversity: Which Differences Are
Important? 431
Contents xxxvTrends in Workforce Diversity 433
Barriers to Diversity 437
11.6 Understanding Stress and Individual
Behavior 441
The Toll of Workplace Stress 441
How Does Stress Work? 442
The Sources of Job-Related Stress 442
Reducing Stressors in the Organization 445
11.7 Career Corner: Managing Your Career
Readiness 448
Fostering a Positive Approach 448
Self-Managing Your Emotions 449
Key Terms Used in This Chapter 450
Key Points 450
Understanding the Chapter: What Do I Know? 452
Management in Action 452
Legal/Ethical Challenge 454
CHAPTER TWELVE
Motivating Employees: Achieving Superior
Performance in the Workplace 456
12.1 Motivating for Performance 458
Motivation: What It Is, Why It’s Important 458
The Four Major Perspectives on Motivation:
An Overview 460
12.2 Content Perspectives on Employee
Motivation 461
Maslow’s Hierarchy of Needs Theory: Five Levels 461
McClelland’s Acquired Needs Theory: Achievement,
Affiliation, and Power 463
Deci and Ryan’s Self-Determination Theory:
Competence, Autonomy, and Relatedness 464
Herzberg’s Two-Factor Theory: From Dissatisfying
Factors to Satisfying Factors 466
12.3 Process Perspectives on Employee
Motivation 469
Equity/Justice Theory: How Fairly Do You Think You’re
Being Treated in Relation to Others? 469
Expectancy Theory: How Much Do You Want and How
Likely Are You to Get It? 473
Goal-Setting Theory: Objectives Should Be Specific and
Challenging but Achievable 475
12.4 Job Design Perspectives on Motivation 478
Fitting People to Jobs 478
Fitting Jobs to People 478
The Job Characteristics Model: Five Job Attributes for
Better Work Outcomes 479
12.5 Reinforcement Perspectives on Motivation 483
The Four Types of Reinforcement: Positive, Negative,
Extinction, and Punishment 483
Using Reinforcement to Motivate Employees 484
12.6 Using Compensation, Nonmonetary Incentives,
and Other Rewards to Motivate: In Search of the
Positive Work Environment 487
Is Money the Best Motivator? 487
Motivation and Compensation 487
Nonmonetary Ways of Motivating Employees 489
12.7 Career Corner: Managing Your Career
Readiness 494
1. Identify Your “Wildly Important” Long-Term Goal 494
2. Break Your Wildly Important Goal into
Short-Term Goals 495
3. Create a “To-Do” List for Accomplishing Your
Short-Term Goals 495
4. Prioritize the Tasks 495
5. Create a Time Schedule 495
6. Work the Plan, Reward Yourself, and
Adjust as Needed 495
Key Terms Used in This Chapter 496
Key Points 496
Understanding the Chapter: What Do I Know? 498
Management in Action 498
Legal/Ethical Challenge 500
CHAPTER THIRTEEN
Groups and Teams: Increasing Cooperation,
Reducing Conflict 502
13.1 Groups versus Teams 504
Groups and Teams: How Do They Differ? 505
Formal versus Informal Groups 506
Types of Teams 507
13.2 Stages of Group and Team Development 510
Tuckman’s Five-Stage Model 510
Punctuated Equilibrium 512
13.3 Building Effective Teams 513
1. Collaboration—the Foundation of Teamwork 513
2. Trust: “We Need to Have Reciprocal Faith in Each
Other” 514
3. Performance Goals and Feedback 515
4. Motivation through Mutual Accountability and
Interdependence 516
5. Team Composition 516
6. Roles: How Team Members Are Expected to
Behave 517
7. Norms: Unwritten Rules for Team Members 518
8. Effective Team Processes 520
Putting It All Together 520
13.4 Managing Conflict 521
The Nature of Conflict: Disagreement Is Normal 521
Can Too Little or Too Much Conflict Affect
Performance? 522
Three Kinds of Conflict: Personality, Intergroup, and
Cross-Cultural 523
xxxvi ContentsHow to Stimulate Constructive Conflict 524
Five Basic Behaviors to Help You Better Handle
Conflict 526
Dealing with Disagreements: Five Conflict-Handling
Styles 526
13.5 Career Corner: Managing Your Career
Readiness 528
Become a More Effective Team Member 528
Become a More Effective Collaborator 529
Key Terms Used in This Chapter 530
Key Points 530
Understanding the Chapter: What Do I Know? 531
Management in Action 531
Legal/Ethical Challenge 533
CHAPTER FOURTEEN
Power, Influence, and Leadership: From
Becoming a Manager to Becoming a
Leader 534
14.1 The Nature of Leadership: The Role of Power
and Influence 536
What Is the Difference between Leading and
Managing? 536
Managerial Leadership: Can You Be Both a Manager and
a Leader? 537
Coping with Complexity versus Coping with Change:
The Thoughts of John Kotter 538
Five Sources of Power 538
Common Influence Tactics 540
Match Tactics to Influence Outcomes 542
An Integrated Model of Leadership 542
14.2 Trait Approaches: Do Leaders Have Distinctive
Traits and Personal Characteristics? 544
Positive Task-Oriented Traits and Positive/Negative
Interpersonal Attributes 544
What Do We Know about Gender and Leadership? 545
Are Knowledge and Skills Important? 548
So What Do We Know about Leadership Traits? 548
14.3 Behavioral Approaches: Do Leaders Show
Distinctive Patterns of Behavior? 550
Task-Oriented Leader Behaviors: Initiating-Structure
Leadership and Transactional Leadership 550
Relationship-Oriented Leader Behavior: Consideration,
Empowerment, Ethical Leadership, and Servant
Leadership 551
Passive Leadership: The Lack of Leadership Skills 555
So What Do We Know about the Behavioral
Approaches? 556
14.4 Situational Approaches: Does Leadership Vary
with the Situation? 557
1. The Contingency Leadership Model: Fiedler’s
Approach 557
2. The Path–Goal Leadership Model: House’s
Approach 559
So What Do We Know about the Situational
Approaches? 561
14.5 The Uses of Transformational Leadership 563
Transformational Leaders 563
The Best Leaders Are Both Transactional and
Transformational 563
Four Key Behaviors of Transformational
Leaders 564
So What Do We Know about Transformational
Leadership? 567
14.6 Three Additional Perspectives 568
Leader–Member Exchange Leadership: Having
Different Relationships with Different
Subordinates 568
The Power of Humility 569
Followers: What Do They Want, How Can They
Help? 570
14.7 Career Corner: Managing Your Career
Readiness 572
Becoming More Self-Aware 572
Key Terms Used in This Chapter 574
Key Points 574
Understanding the Chapter: What Do I Know? 576
Management in Action 576
Legal/Ethical Challenge 578
CHAPTER FIFTEEN
Interpersonal and Organizational
Communication: Mastering the Exchange of
Information 580
15.1 The Communication Process: What It Is, How It
Works 582
Communication Defined: The Transfer of Information
and Understanding 582
How the Communication Process Works 583
Selecting the Right Medium for Effective
Communication 586
15.2 How Managers Fit into the Communication
Process 588
Formal Communication Channels: Up, Down, Sideways,
and Outward 588
Informal Communication Channels 589
15.3 Barriers to Communication 592
1. Physical Barriers: Sound, Time, Space 592
2. Personal Barriers: Individual Attributes That Hinder
Communication 593
3. Cross-Cultural Barriers 595
4. Nonverbal Communication: How Unwritten and
Unspoken Messages May Mislead 596
5. Gender Differences 598
Contents xxxvii15.4 Social Media and Management 600
Social Media Has Changed the Fabric of Our Lives 600
Social Media and Managerial and Organizational
Effectiveness 601
Downsides of Social Media 608
Managerial Implications of Texting 611
Managerial Considerations in Creating Social Media
Policies 612
15.5 Improving Communication Effectiveness 615
Nondefensive Communication 615
Using Empathy 617
Being an Effective Listener 618
Being an Effective Writer 619
Being an Effective Speaker 620
15.6 Career Corner: Managing Your Career
Readiness 623
Improve Your Face-to-Face Networking Skills 623
Key Terms Used in This Chapter 625
Key Points 625
Understanding the Chapter: What Do I Know? 626
Management in Action 627
Legal/Ethical Challenge 628
PART 6
Controlling
CHAPTER SIXTEEN
Control Systems and Quality Management:
Techniques for Enhancing Organizational
Effectiveness 630
16.1 Control: When Managers Monitor
Performance 632
Why Is Control Needed? 632
Steps in the Control Process 635
Types of Controls 639
16.2 Levels and Areas of Control 641
Levels of Control: Strategic, Tactical, and
Operational 641
Six Areas of Control 641
Controlling the Supply Chain 643
Control in Service Firms 644
16.3 The Balanced Scorecard and Strategy
Maps 645
The Balanced Scorecard: A Dashboard-like View of the
Organization 645
Strategy Mapping: Visual Representation of the Path to
Organizational Effectiveness 648
16.4 Some Financial Tools for Control 650
Budgets: Formal Financial Projections 650
Financial Statements: Summarizing the Organization’s
Financial Status 651
Audits: External versus Internal 652
16.5 Total Quality Management 654
Deming Management: The Contributions of W. Edwards
Deming to Improved Quality 655
Core TQM Principles: Deliver Customer Value and Strive
for Continuous Improvement 655
Applying TQM to Services 659
Some TQM Tools, Techniques, and
Standards 661
Takeaways from TQM Research 663
16.6 Managing Control Effectively 664
The Keys to Successful Control Systems 664
Barriers to Control Success 665
16.7 Managing for Productivity 667
What Is Productivity? 667
Why Is Increasing Productivity Important? 668
What Processes Can I Use to Increase Productivity? 669
Managing Individual Productivity 670
16.8 Career Corner: Managing Your Career
Readiness 671
1. Make Every Day Count 672
2. Stay Informed and Network 672
3. Promote Yourself 672
4. Roll with Change and Disruption 673
5. Small Things Matter during Interviews 673
Epilogue: The Keys to Your Managerial Success 674
Key Terms Used in This Chapter 676
Key Points 676
Understanding the Chapter: What Do I Know? 678
Management in Action 678
Legal/Ethical Challenge 680
LEARNING MODULE 2: The Project Planner’s
Toolkit: Flowcharts, Gantt Charts, and
Break-Even Analysis 681
Tool #1: Flowcharts—for Showing Event Sequences and
Alternate Decision Scenarios 681
Tool #2: Gantt Charts—Visual Time Schedules for Work
Tasks 683
Tool #3: Break-Even Analysis—How Many Items Must
You Sell to Turn a Profit? 684
CHAPTER NOTES CN-1
NAME INDEX IND-1
ORGANIZATION INDEX IND-5
GLOSSARY/SUBJECT INDEX IND-11
A
Adams, J. Stacey, 469–472
Ailes, Roger, 439
Albrecht, Karl, 378
Allen, Nick, 199
Allen, Paul, 262
Allmendinger, A. J., 516
Almeida, José, 288–289
Altchek, Chris, 284
Ammann, Dan, 381
Andrews, Marcus, 482
Asher, Penny, 342
Atkins, Betsy, 107
Autor, David, 378
Avolio, Bruce, 563
B
Bader, Chrys, 561
Bado, Bill, 319
Bagley, Constance, 248–249
Balachandra, Lakshmi, 234
Ballmer, Steve, 570
Baltazar, Ivana, 475
Baptiste, Dena, 335, 335
Barhydt, Ethan, 227
Barnard, Chester I., 298
Barra, Mary, 4, 4, 16, 19, 19–21, 381, 398
Barra, Tony, 19
Barry, Bryan, 209
Bass, Bernard, 536, 563
Bastian, Ed, 6
Batali, Mario, 27
Becker, Nate, 227
Bell, Genevieve, 223
Bell, Jessica, 373
Bell, Madeline, 258
Benioff, Marc, 102, 102, 290, 554
Berger, Helena, 436
Berner, Mary, 293, 293
Bernstein, Elizabeth, 162
Beyoncé, 476
Bezos, Jeff, 4–5, 13, 85, 119, 230, 245, 258
Bianchi, Kerry, 329
Blakely, Sara, 549
Blanchard, Ken, 529
Blankenship, Tim, 522, 522
Blumenthal, Richard, 381
Bock, Laszlo, 492, 570
Bohr, Niels, 376
Booker, Cory, 541
Bossidy, Larry, 169, 209–212
Bowerman, Bill, 294
Bowman, Bob, 40
Bowman, Stan, 253
Brandon, David, 377
Branson, Richard, 223, 377, 377, 419, 618
Brin, Sergey, 222, 304
Brown, Ron, 577
Brown, Sherrod, 320
Bruneau, Megan, 403
Buffett, Warren, 104, 247
Burke, Katie, 482
Burkus, David, 473
Burns, Tom, 312
Bush, Lauren, 553, 553–554
Byford, Andy, 277
Byttow, David, 561
C
Cabou, Sarah, 331, 331
Calista, Dan, 445
Camp, Garret, 230
Canfield, Jack, 535
Carlson, Gretchen, 439
Carnegie, Andrew, 104, 221
Carnegie, Dale, 621
Carroll, Archie B., 100, 101
Carter, Christine, 403
Carter, Jimmy, 565
Castile, Philandro, 600
Castle, Kevin, 595
Catmull, Ed, 271, 395
Chait, Eli, 391
Charan, Ram, 169, 209–212
Chen, Jane, 674
Chesky, Brian, 22
Chideya, Faral, 332
Chirot, Daniel, 45
Cho, Emily, 521
Cho Yang-ho, 521
Christensen, Clayton, 44,
165, 377
Christie, Agatha, 375
Cipirano, Pam, 372
Clapton, Eric, 184
Clark, Richard, 333
Clinton, Hillary, 594, 628
Colberg, Alan, 549
Coldplay, 184
Collins, James, 372
Collins, Michael, 120
Collison, John, 230
Collison, Patrick, 230
Colvin, Geoffrey, 190
Comey, James, 594
Conley, Chip, 462
Cook, Tim, 11, 536
Copeland, Misty, 606, 606
Corbat, Michael, 490
Crohurst, Nebel, 294
Crow, Ashley, 396, 396
Crow, Sheryl, 184
Csikszentmihalyi, Mihaly, 22
Cullen, Margaret, 617
Cuniffe, Kirby, 601
Curry, Stephen, 253
D
Daft, Richard, 586
Daily, Gretchen, 103
Dansereau, Fred, 568
Dao, David, 82–83
Davenport, Coral, 103
Davenport, Thomas H., 254
David, Alison, 595
Davidson, Kate, 30
Davis, John, 343
Dawkins, Ceejay, 189
De Blasio, Bill, 277
De Bono, Edward, 214
Deci, Edward, 464–465
DeFrino, Mike, 554
de la Vega, Ralph, 549
Deming, W. Edwards, 63, 65,
345, 655, 665
Dempsey, Martin, 114
Dennis, Richelieu, 396
Diallo, Amadou, 422
Dikison, Mike, 7
Dillon, Mary, 536
Dimitroff, Thomas, 253
Disney, Walt, 221
Doughtie, Lynne, 4
Doyle, Arthur Conan, 375
Drew, Bryce, 675
Drucker, Peter, 11, 44, 44, 128,
164, 173, 376, 504
Duckworth, Tammy, 541
Dunning, David, 573
DuPuy, Bob, 40
Dyer, Dave, 659
Dyson, James, 445
E
Eagle, Katrina, 578
Easterbrook, Steve, 499
Edelman, Simon, 98–99
Edison, Thomas, 476
Edmonson, Cole, 372
Einstein, Albert, 245
Ekman, Paul, 617
Ells, Steve, 405, 406
Emmons, Robert, 491
Escobar, Pablo, 627
Etkin, Maude, 628
Etzioni, Oren, 262
Evans, Fred J., 97
Evdikimova, Daria, 227
F
Fairbanks, JJ, 210, 210
Farnham, Alan, 242
Farr-Kaye, Missy, 34–35, 35
Favali, Ron, 532
Fayol, Henri, 50
Fedorov, Vlad, 340
Feit, Debbie, 459
Feldman, Daniel, 290
Ferucci, David A., 515
Festinger, Leon, 418
Fiedler, Fred, 557, 558, 559
Fields, Mark, 210
Fisher, Craig, 602, 603
Fitzgerald, Patrick, 633
Flannery, John, 218
Follett, Mary Parker, 51–52
Foo Fighters, 184
Ford, Henry, 222
Ford, Henry, II, 208
Foulk, Trevor, 430
Franken, Al, 27
Frankl, Victor, 493
Franklin, Benjamin, 221
Fredrickson, Barbara, 108
French, John, 282, 282–283
Friedman, Milton, 101
Friedman, Nick, 287
Friedman, Thomas, 28
G
Gantt, Henry L., 683
Garenswartz, Lee, 432
Gates, Bill, 104, 221, 247,
263, 570, 594
Gates, Melinda, 247
Gatto, Jim, 113
Gebbia, Joe, 22
Gemignani, Tony, 489
Giascogne, Joel, 472, 473
Gilbreth, Frank, 47, 49, 49
Gilbreth, Lillian, 47, 49, 49
Gladwell, Malcolm, 281
Glener, David, 371
Gohman, Keri, 505
Goizueta, Robert, 127
Goldberg, Jason, 251
Goleman, Daniel, 414
Goodall, Molly, 203
Goodnight, Jim, 79
Gordon, Chloe, 628
Gordon, Robert, 88IND2 Name Index
NAME INDEX
Gore, Al, 28
Gottstein, Jenny, 504, 514
Graen, George, 568
Grandi, Filippo, 548
Greenleaf, Robert, 554
Grossman, Robert, 67
Guo, Alice, 444, 444–445
H
Hackman, J. Richard, 479
Hadid, Bella, 627
Haley, Tom, 10, 10
Half, Robert, 417
Hall, Edward T., 140, 145
Hallowell, Edward, 594
Hamel, Gary, 61–62, 161
Hanlon, Michael, 88
Hansen, Jordin, 125, 125
Harper, Brian, 379–380
Hastings, Reed, 590
Hawking, Stephen, 264, 675
Heath, Shannon, 342
Hedge, Alan, 492
Heimericks, Belinda, 372
Hendrix, Jimi, 184
Hennessy, John, 564
Hersch, Joni, 453
Hertz, Noreena, 261
Herzberg, Frederick, 466–468, 467–468
Hewson, Marillyn, 4
Hill, Grant, 114
Hinman, Jacqueline, 28
Hinricks, Karoli, 117
Hodge, Tishuana, 332
Hofstead, Geert, 140–141
Hojat, Mohammadreza, 618
Holmes, Elizabeth, 585, 585–586
Hopkins, Donald, 565
House, Robert, 141, 559, 559–561
Hsieh, Tony, 45
Hudy, Mike, 410
Hugh, Ben, 245
Hurd, Mark, 565
Hurley, Robert, 106
I
Idei, Nobuyuki, 401
Iger, Bob, 40
Immelt, Jeffrey, 217–218, 397
Ivanhoe, Jon, 485, 485
J
Jackson, Ronny, 577–578
Jacobsen, Eric, 165
James, LeBron, 528
Janis, Irwin, 266, 267
Ja Rule, 627
Jenner, Kendall, 627
Jerkan, Della, 464, 465, 465
Jobs, Steve, 221, 222, 224, 245, 541, 565,
594
Johnson, Amanda, 235, 235–236
Johnson, Kevin, 578
Jones, Zamira, 593–594
Jordan, Kim, 290
Jordan, Michael, 477
Juran, Joseph M., 63
K
Kahneman, Daniel, 241, 261
Kalanick, Travis, 153, 230
Kamprad, Invar, 290
Kangur, Karl, 515
Kanne, Leo, 365
Kantor, Rosabeth Moss, 120
Kaplan, Ethan, 184
Kaplan, Robert, 645, 648
Karan, Donna, 477
Kardashian West, Kim, 159
Kasriel, Stephane, 532
Kato, Maria, 195, 195
Katz, Robert, 19
Katz, Sofra, 4
Katzenbach, Jon R., 505
Kavanaugh, Brett, 383
Keller, Gary, 343
Kelley, David, 397
Kelly, Gary, 171, 467
Kennedy, Anthony, 435
Kennedy, Kathleen, 11
Kenrick, Douglas, 462
Kerber, Angelique, 253
Kerpen, Dave, 618, 674
Khan, Hani, 433
Khosrowshahi, Dara, 514
Kim, Joon, 113, 114
King, Martin Luther, Jr., 564, 565
King, Stephen, 477
Kinicki, Angelo, 139, 144–145,
149–150, 220–221, 229,
232, 388, 520, 584, 648
Kinicki, Joyce, 220–221, 229
Kirn, Walter, 350
Kohlberg, Laurence, 97
Kokoszka, Dianna, 343
Kotter, John, 538
Kovacevich, Richard, 318, 319
Kozinski, Alex, 27
Kruger, Justin, 573
Kullman, Ellen, 266
L
Lacob, Joe, 253
Lagarde, Christine, 27
Lamb, Shane, 342
Lampert, Edward, 73, 74
Lao-Tzu, 541
Latham, Gary, 475–477
Lau, Jason, 595
Lauer, Matt, 27
Lawrence, Amanda, 169–170, 170
Lawrence, Paul R., 313
Lee, Eugene, 385, 385
Leibsohn, Tracy, 609, 609
Lengel, Robert, 586
Leung, Joseph, 475
Levine, James, 27
Levy, Dan, 519
Lewin, Kurt, 384, 384–385
Lewis, Michael, 253
Lightner, Candy, 564
Linville, Charlie, 412
Locke, Edwin, 475–477
Lombardi, Vince, 528
Lopez, Paola, 475
Lord, Katie, 87, 87–88
Lorsch, Jay W., 313
Louis C. K., 27
Loveman, Gary, 252
Lura, David, 333
M
Ma, Jack, 119
Machiavelli, Niccolò, 545
Mackey, John, 472, 566
Maimane, Mmusi, 294
Malone, Michael, 254
Maltby, Lewis, 93, 680
Manfred, Rob, 40
Manjoo, Farhad, 200
Margulies, Josh, 566, 566
Martz, Gayle, 13
Maslow, Abraham, 52, 461, 461–462
Mayer, Marissa, 532
Mayo, Elton, 52, 52
Mazliah, Mandy, 189
McChrystal, Stanley, 5
McClelland, David, 463, 463–464
McCord, Patty, 295
McDonald, Bob, 576, 577
McDonald, Paul, 122
McDormand, Frances, 653
McFarland, Billy, 627–628
McGraw, Tim, 184
McGregor, Douglas, 53
McGuffey, Spencer, 20
McKinnon, Gary, 610
McKnight, William, 395
McLuhan, Marshall, 119
McNamara, Mike, 644
McNamara, Robert, 56
Medvetz, Tim, 412
Al Mehairbi, Ayesha, 655–656, 656
Merkel, Angela, 135, 548, 548
Merlo, Larry, 287
Michel, Aaron, 34
Miliband, David, 551
Miller, Herman, 507, 659
Miller, Peter, 283
Mintzberg, Henry, 15–17
Mirmelstein, Ian, 320
Missal, Michael, 577, 578
Molinaro, Vince, 396
Mong Koo, Chung, 657
Monkelien, Cameron, 53, 53
Montgomery, Scott, 45
Mooney, Andy, 184, 185
Morin, Brit, 595
Morrison, Denise, 13
Moscoso, Dora, 326
Mostrom, Donna, 582–583, 583
Mueller, Mattias, 585
Mulally, Alan, 539, 541
Munsterberg, Hugo, 51
Murray, Robert E., 98, 99
Musk, Elon, 171, 179, 221–224, 222,
245–246, 258, 264, 474, 535,
678–679
Mycoski, Blake, 100, 544
N
Nadella, Satya, 12, 223, 570, 573
Nagata, Osamu, 197
Nanus, Burt, 564
Neff, Kristen, 403
Negroponte, Nicholas, 121
Neilson, Ian, 294
Nelson, Rashon, 578
Nemeroff, Wayne, 491
Newman, Will, 634, 634
Niccol, Brian, 406
Nickel, Kimberly, 636
Nooyi, Indra, 395, 564
Norton, David, 645, 648
Novakovic, Phebe, 544
O
Obama, Barack, 132, 433, 576, 590
Obama, Michelle, 433
Oldham, Greg, 479Name Index IND3
NAME INDEX
O’Neill, Chris, 192
O’Reilly, Bill, 107
Osborn, A. F., 269
P
Page, Larry, 222, 224, 304
Parker, Mark, 11, 541
Parson, Bob, 645
Patel, Shirali, 480
Pauling, Linus, 229
Pelen, François, 232
Pelosi, Nancy, 590
Perry, Rick, 98, 99
Peters, Lulu Hunt, 423
Peters, Tom, 44, 312
Pfeffer, Jeffrey, 62, 251–252
Pichai, Sundar, 17
Pickens, T. Boone, 104
Pilarski, Jan, 229
Pitino, Rick, 113
Pitt, Brad, 253
Plato, 270
Porath, Christine, 430
Porcini, Mauro, 395
Portalatin, Julio, 24
Porter, Michael, 190, 190, 191, 206–208
Pouts, Patrice, 232
Q
Quillen, Anita-Maria, 177
Quincey, James, 239
Quinn, Dan, 253
R
Rao, Anand, 263
Rao, Tulsi, 513–514, 514
Ratajkowski, Emily, 627
Raynor, Michael, 44
Reardon, Kathleen Kelly, 286
Reich, Robert, 332
Reilly, Ed, 15
Reynolds, Diamond, 600
Rice, Condoleezza, 114
Richard, Tim, 475
Richler, Noah, 547
Rihanna, 158–159
Rippentrop, Ashley, 64, 64
Robinson, Cameo, 453
Robinson, David, 114
Robinson, Donte, 578
Rockwell, Sam, 653
Roe, Phil, 590
Rogers, Carl, 594
Rolling Stones, 184
Rome, Carey, 515
Rometty, Virginia “Ginni,” 4, 11,
258, 258, 531
Roosevelt, Theodore, 477
Rose, Charlie, 27
Rosenfeld, Irene, 4
Rowe, Anita, 432
Rowling, J. K., 221
Rubin, Andy, 227
Rutledge, Thomas, 7, 7
Ryan, Paul, 577
Ryan, Richard, 464–465
S
Saban, Nick, 551
Salzmann, Ben, 288
Samuelson, Paul, 102
Sandberg, Sheryl, 81, 546, 552
Sanders, Bernie, 594
Sapiro, Aaron, 591
Schein, Edgar, 283, 300
Schilling, Curt, 628–629
Schmidt, Eric, 304
Schnitzer, Raphael, 232
Schott, Greg, 283
Schrodt, Steven, 318
Schroeter, Martin, 531–532
Schulte, Josephine, 167, 167–168
Schultz, Howard, 240, 241, 564
Schwab, Klaus, 381
Schwartz, Barry, 8
Scully, John, 565
Segal, Bryan, 607
Self, Bill, 113
Selig, Bud, 39, 40
Seligman, Martin, 491
Selye, Hans, 442
Senge, Peter, 66
Sewell, Terri, 453–454
Sharma, Anshu, 200
Sharp, Isadore, 660
Shaw, George Bernard, 424, 595
Shewart, Walter, 63
Shineski, Eric, 576
Shkreli, Martin, 96, 96, 545
Shulkin, David, 576–577
Silverman, Josh, 312
Simon, Herbert, 244
Simons, Russell, 27
Singh, Yuvraj, 83–84, 84
Skinner, B. F., 483
Slaughter, Anne Marie, 428
Sloan, Timothy, 319, 320
Smisek, Jeff, 536
Smith, Brenton, 439, 439
Smith, Claye, 268–269, 269
Smith, Douglas K., 505
Smith, Fred, 222
Smith, James, 361
Smith, Will, 528
Solomon, Susan L., 13, 13–14
Spacey, Kevin, 27
Spahn, Jens, 548
Spaulding, Charles Clinton, 49
Spiegel, Evan, 173
Spreitzer, Gretchen, 389, 430
Stalker, G. M., 312
Starr, Stephen, 627
Steele, Adam, 515
Steib, Mike, 513
Steiner, René, 30
Stewart, Martha, 549
Stogdill, Ralph, 544
Stringer, Howard, 401
Stringer, Scott, 500
Stumpf, John, 319
Sullivan, John, 329, 330
Surowiecki, James, 266
Sutton, Robert, 62, 251–252
Sutton, Sara, 532
Sweeney, William, Jr., 114
Swift, Taylor, 185, 540
Syse, Henrik, 106
T
Tachibana, Akito, 198
Tannen, Deborah, 599
Taylor, Frederick W., 47–48, 48, 655
Tenbrunsel, Ann E., 28
Thaler, Richard H., 60
Thiry, Kent, 588
Thompson, Klay, 253, 253
Thompson, Renee, 372
Thomson, Sherry, 325–326
Thorndike, Edward L., 483
Thornton, John, 393
Tidmarsh, Chris, 229–230
Tinsley, Lina, 181
Titus, Mark, 113
Tobin, Justin, 674
Toyoda, Akio, 193
Trebeck, Alex, 515
Trudeau, Justin, 547–548, 548
Trzaska, Steven, 407
Tulgan, Bruce, 150
Turnbull, Alex, 192
Tynan, Kevin, 679
U
Ulukaya, Handi, 104
U2, 184
V
Vaccaro, Sonny, 112
Valdez, Arthur, 373
Vaughn, Stevie Ray, 184
Ventrone, Melissa, 611
von Furstenberg, Diane, 674
Vroom, Victor, 473–475
W
Wahlberg, Mark, 265
Walker, Brian, 507
Walker, Shantel, 499
Walsh, Marty, 256
Walters, Casey, 296, 296–297
Warren, Elizabeth, 256
Waterman, Robert, 312
Waters, Maxine, 454
Watson, Thomas J., 200
Weber, Max, 50
Wei, Cheng, 153, 154
Weihenmayer, Erik, 425, 425
Weiniger, Judy, 337
Weinstein, Harvey, 27, 27, 247
Welch, Jack, 217, 218, 281, 324, 641
Welch, Suzy, 281
West, Gil, 6
Weyeneth, Taylor, 333
Whitman, Meg, 4, 551, 565
Wicks, Judy, 78
Wilczek, Ashley, 264
Williams, Danielle, 248, 248
Willis, Bruce, 265
Wilson, Brett, 282, 283
Winfrey, Oprah, 86, 221, 222, 224
Winterkorn, Martin, 585, 585
Wise, Terrence, 499
Wolfers, Justin, 60
Wood, Lowell, 229, 229
Wozniak, Stephen, 224, 264
Wright, Mary, 569, 569
Y
Yang, Wenjing, 141–142, 142
Yerlan, Lisa, 285
Z
Zuckerberg, Mark, 81, 104, 158,
521, 590
Zwilling, Martin, 594ORGANIZATION INDEX
Organization Index IND5
A
ABB Consulting, 659
Abbott Laboratories, 353
Abercrombie & Fitch, 433
Accenture, 263, 324, 346, 348, 489
Ace Hardware, 658
Acer, 207
Acuity Insurance, 288
Adam Opel AG, 130
Adelphia, 95, 106
Adidas, 112, 113, 642
Adobe Systems, 324, 346
The Adolphus, 84
Advocate Health Care, 121
Aerospace Industrial Development, 310
Aetna, 121, 205, 653
Aflac, 488
AIG, 287
Airbnb, 22–23
Airbus, 659
Akron-Canton Regional Foodbank, 65
Alcoa, 393
Aldi Nord, 123
Alibaba, 119
Allen Institute, 262
Allied Signal, 169, 209, 662
Alphabet Inc., 123, 200, 263, 304, 437
Alstom, 217, 218
Amazon
acquisitions by, 121, 205, 308, 389
Big Data used by, 62
brand recognition, 189
competition for, 73, 83, 160
continuous improvement at, 658
corporate-level strategy of, 191
decision making at, 245
delivery system, 384
drone delivery by, 644
hierarchy culture of, 289
history of, 4–5, 119, 230
innovation at, 384, 395
in Internet economy, 200
inventory control by, 642
leadership of, 13
minimum wage at, 462
monitoring of workers by, 295, 680
noncompete agreements and, 373
overseas operations, 127
ranking for employment attractiveness, 30
retail partnerships with, 74
tax breaks for, 85
American Airlines, 391
American Apparel, 124
American Express, 16, 67, 351, 504, 662
American Federation of Teachers, 84, 362
American Institute of Architects, 6
American Management Association
(AMA), 15, 21
American Medical Association, 371
American Psychological Association, 457
American Red Cross, 202
Amersham, 217
Andreesen Horowitz, 81
Anheuser-Busch InBev, 121, 121, 123, 396
Aon Hewitt, 426, 468
Apollo Global Management, 123
Apple Inc.
brand recognition, 189
celebrity influence on, 540
Chinese ban of, 382
diversity and, 453
driverless cars and, 381
headquarters, 227
history of, 305
innovation by, 161, 393, 395
in Internet economy, 200
leadership of, 11
learning culture at, 67
mindfulness training at, 16
as multinational corporation, 123
open office settings at, 55
overseas operations, 123, 127
ranking for employment attractiveness, 30
response to customer complaints, 230
retail boutiques for, 194
stretch goals and, 476
supply chain, 126
Aqua America Inc., 615
Arizona State University, 34–35, 35, 235,
462, 578, 608, 644
AstraZeneca, 186
AT&T, 67, 119, 376, 390, 439, 490
Atlanta Falcons, 253
Aurora Health Care, 121
Autodesk, 490
Autoliv, 191
Automattic Inc., 310
AutoNation Inc., 338
B
Bain & Company, 202
BamTech, 40
Bank of America, 82, 134, 453, 607
Barclays, 330
Barrick Gold Corp., 393
Baxter International, 288–289
BDT Capital Partners, 81
Bell Telephone Labs, 63
Ben & Jerry’s Ice Cream, 78, 123
Bentley, 130
Berkshire Hathaway, 123, 304
Bessemer Trust, 190
Best Buy, 194, 613–614
Better World Books, 78
B.F. Goodrich, 391
Bic, 207
Bidvest, 644
Bill and Melinda Gates Foundation, 81, 104
Blessing White, 427
Blinds.com, 491
Blizzard Entertainment, 165–166
Bloomberg Philanthropies, 255
BlueCrew, 330
BNSF Railway Company, 549
Bob Evans Farms, 645
Boeing Co., 83, 310, 476, 504, 659
Bombardier, 310, 310
Borders, 160
Boring Co., 222
Bosch, 397
Boston Consulting Group, 204–205, 324,
489, 490
Box, 78
Box House Hotel, 22
BP, 123, 261, 379
Bridge Worldwide, 665
Bristol Tennessee Essential Services
(BTES), 654
Brit + Co., 595
Buffer Technology, 472–473
Büler North America, 30
Bumble Bee, 298
Burger King, 73, 123, 130, 499
Butterfly Petals, 236
C
Cabela, 379
Cabify, 154
Campbell Soup, 13
Canon, 407
Capital One, 254, 294–295
CareerBuilder, 602, 608
Cargill, 147, 482
Caribou Coffee Company, 205
Carl’s Jr., 499
Carmike Cinemas, 190
Case Western University, 342
Catalyst, 81
CA Technologies, 602
Caterpillar, 128
Catholic Health Initiatives, 121
Centers for Disease Control and
Prevention (CDC), 441
Changan Ford, 130
Charter Communications, 7, 82
Cheesecake Factory, 488
Chevron, 123
Chicago Blackhawks, 253
Chick-fil-A, 130, 289
China Investment Company (CIC), 127
Chipotle Mexican Grill, 405–406, 499
Church of Latter Day Saints, 123
Cigna, 346
Cisco Systems, 123, 200, 444, 504, 517
Citibank, 73
Citigroup, 134, 490, 549, 653
citizenM, 22
Citrix, 373
Civilian American and European Surface
Anthropometry Resource Project
(Caesar), 454
Cleveland Clinic, 285
Coca-Cola Company, 50, 89, 103, 127,
164–165, 167, 189
Cold Stone Creamery, 130
Comcast, 82
Compaq, 222
Compose, 330
ConAgra, 161
Conference Board, 468
Confinity, 222
Container Store, 467, 490
Continental Lite, 191
Coopers & Lybrand, 333
Copilot Labs, 391
Corning, 395
Costco Wholesale, 121, 211
Crédit Mobilier, 96
Credit Suisse Research Institute, 435
Cumulus Media Inc., 293
CVS, 121, 201, 205, 287, 395
CyberCoders, 342
D
Daimler, 445, 658
Dale Carnegie Training, 130
Dasani, 207
DaVita Medical Group, 121, 251,
588, 590
DDG, 674
DeepMap, 227
Deliv Inc., 254
Dell, 121, 204–205
Deloitte, 30, 78, 189, 346, 444
Deloitte & Touche, 437
Delta Airlines, 5–6, 62, 278
Department of Commerce, 132
Department of Defense, 56
Department of Education, 114–115
Department of Energy, 98–99
Department of State, 148
Department of Transportation, 484, 685
Department of Veterans Affairs, 576–578
Deutsche Bank, 217ORGANIZATION INDEX
IND6 Organization Index
FatWallet, 665
Federal Aviation Agency (FAA), 86, 454
Federal Bureau of Investigation (FBI), 30,
112–114, 594
Federal Reserve Bank, 306
Fédération Internationale de Football
Association (FIFA), 154–155
FedEx, 56, 57, 201–202, 488, 633
FEED, 553, 553–554
Fender Musical Instruments Corporation,
184–185
Fenty Beauty, 158–159
Fenway Sports Management, 40
Fiat Chrysler, 177, 381
Fidelity Investments, 487
Food and Drug Administration (FDA),
585, 634
Ford Motor Co.
culture of blame at, 539
customer divisions, 305–306
driverless cars developed by, 198, 381
execution strategy by, 210
focused differentiation by, 208
joint ventures involving, 130
matrix structure of, 307
mindfulness training at, 16
as multinational corporation, 123
overseas operations, 127
psychometric testing by, 549
statistical techniques used by, 56
Forever 21, 171
Forrester Research, 24
Four Seasons Hotels and Resorts, 660
Foxconn, 382
Fox News, 107
Fyre Fest, 627–628
G
Gallup, 421, 427, 471, 490, 493
Gap Inc., 346, 392, 465
GE Digital, 330
Geely, 130
Genentech, 324, 488, 490
General Electric (GE), 123, 124, 127,
217–218, 304, 310, 391, 397, 398,
504, 662
General Mills, 16–17
General Motors
competition for, 198
decentralized authority and, 303
innovation by, 398
investments by, 381
joint ventures involving, 130
leadership of, 4, 11, 16, 19–21
as multinational corporation, 123
recalls by, 379
stockholders of, 80
Georgia Power, 6
Gildan Activewear, 124
GitHub, 602
Gizmodo, 382
Glassdoor, 70, 328, 330, 608
gloStream, 313
GMinc, 13
GoDaddy, 645
The Go Game, 504
Golden State Warriors, 253, 253
Goldman Sachs, 16, 30, 97, 134
Goodwill Industries, 478
Google
antitrust lawsuit against, 91
artificial intelligence and, 264
brand recognition, 189
corporate wellness programs at,
446–447
Development Dimensions International
(DDI), 546
DHL, 644
Dicks Sporting Goods, 379
Didi Chuxing, 153–154
Dignity Health, 121
Discogs.com, 255
Discover, 73
DISH Network, 82
Diversified Engineering & Plastics
(DER), 177
Dove, 596
Dow Chemical, 103
DraftKings, 227
Dribble, 602
Drug Enforcement Administration
(DEA), 262
Dunkin Donuts, 206
Du Pont, 129, 662
E
eBay, 119, 222
Edward Jones, 324, 345, 488
Egnyte, 373
Eileen Fisher, 382
Eli Lilly, 186
Embrace Innovations, 674
EMC, 121
EndoStim, 310
Engagement Labs, 607
Enron, 95, 106
Enterprise Rent-A-Car, 327
Environmental Protection Agency (EPA),
27, 92, 585
Equal Employment Opportunity
Commission, 336, 337, 356, 433,
439, 453
Equifax, 107, 256, 610
Ernst & Young, 30, 155
ESPN, 113, 628–629
Essential, 227
Estée Lauder, 342, 351
EthicalSystems.org, 28
Ethics Resource Center, 93
Etsy, 194, 203, 312
European Food Safety Authority, 634
European Union (EU), 91, 118, 134–135
Evernote, 192
Excellence Health Inc., 338
Exel Logistics, 662
Expedia, 514
ExxonMobil, 123, 549
F
Fabulus, 251
Facebook
board of directors at, 81
conflict at, 521
customer views of, 82
cyberbullying on, 360
diversity and, 453
in Internet economy, 200
live streaming feature, 600
manager’s behavior and, 382
media richness of, 587
misuse of users’ personal data by, 611
onboarding at, 340
profits and, 324
recruitment on, 328, 330, 601, 602
strategy for, 158
team building at, 504
transfer of employees at, 351
workplace design, 492
Fair Labor Association (FLA), 642
discrimination claims against, 437
diversity and, 453
driverless cars developed by, 89, 198,
381
employee benefits at, 324, 468
evidence-based decisions by, 251
functional management at, 13
gratitude and, 492
informal learning at, 506
informational roles at, 17
in Internet economy, 200
learning from failure, 66
organizational structure of, 304
ranking for employment attractiveness, 30
rules for being a better manager,
250, 250
soft skills valued by, 21
stretch goals and, 476
team building at, 504, 513
on team voice, 520
Google News, 160
GoPro, 606
Green Bridge Growers, 229
Grey Group, 492
Groove HQ, 192
Groupe Point Vision, 232
GrubHub Seamless, 161
Guidant Corp., 504
H
Haier, 124
H&M, 634
Harley-Davidson, 303
Harrah’s, 252
Hawker de Havilland, 310
The Hay-Adams, 84
Hay Group, 457
HD Supply Holdings Inc., 107
Health Canada, 634
Heart to Heart, 202
Heineken, 128, 398
Hertz, 130
Hewitt Associates, 427
Hewlett-Packard (HP), 4, 68, 286–287,
305, 549
Hi5, 601
Hilton, 22, 84, 130, 332, 490
Hitachi, 126
Hoku Materials, 85
Hollister, 433
Home Depot, 207
Home Mortgage Alliance, 539
Honda, 128
Honeywell International, 169,
209, 391
Hope Lab, 375
Hotel Rex, 462
Houston Astros, 253
HP Labs, 255
Hubspot, 482
Hunks Hauling Junk, 287
Hyatt, 22, 84, 324
Hyundai Motor Co., 657–659
I
IBM
annual performance reviews, 640
artificial intelligence and, 342
career planning at, 447
diversity and, 437
employee benefits at, 248
family leave policies, 439
history of, 531
Institute for Business Value, 472ORGANIZATION INDEX
Organization Index IND7
leadership of, 4, 11, 200
organizational development and, 389
patents received by, 407
personality trait analysis by, 336
Smarter Workforce Institute, 472, 532
social media policy at, 613
teams at, 531–532
IDEO, 396, 397
iFlipd, 192
IKEA, 127, 207, 290
Indeed.com, 602
Indiana Automotive, 103
Instagram, 395, 606
Institute for the Future, 122–123
Intel Corporation, 16, 57, 121, 123, 200,
223, 453, 614, 662
Inter-American Development Bank, 326
Internal Revenue Service (IRS), 98, 232,
233, 306
International Centre for Settlement of
Investment Disputes, 147
International Monetary Fund (IMF), 27,
118, 133, 133
International Organization for
Standardization (ISO), 65, 663
International Red Cross, 123
ITT, 40, 391
J
JAB Holdings, 205
Jaguar, 130
Jazz Forest Products, 333
Jellybooks, 255
JetBlue, 255
Jet.com, 121, 227
Jiffy Lube, 190
Jimmy John’s, 499
Jim’s Formal Wear, 477
Jobbatical, 117
Jobvite, 487
John Deere, 645
Johnny Rockets, 26
Johnson & Johnson, 346
Joie de Vivre (JDV), 462
JPMorgan Case, 30, 97,
549, 607
Juniper Networks, 395–396
Justice Department, 262
K
Kaiser Permanente, 372
Kaplan, 490
KASO Plastics, 83
Kauffman Firm, 233
Kayak, 286
Keller Williams Realty, 343
Kentucky Fried Chicken (KFC), 644
Kessler Foundation, 436
Keurig Green Mountain, 205
Kia Motors, 658, 659
Kickstarter, 86, 605
Kimley-Horn, 324
Kimpton Hotels & Restaurants, 324,
490, 554
KKW Beauty, 159
KLM Royal Dutch Airline, 607
Kmart, 73, 303
Kohl’s, 83
Kontakte, 601
Korean Air, 521
KPMG, 4
Krispy Kreme Doughnuts, 205
Kronos, 474
Kylie Cosmetics, 159
L
La Boulange, 241
Lamborghini, 130
Land Rover, 130
LEDI Technology, 154
Lee Spring, 421
Lego AS, 311
Lenovo, 531
Likeable Local, 618, 674
LinkedIn, 16, 121, 328, 329–330,
334, 417, 587, 601
Liquid Comics, 377
LiveNation, 84
L.L. Bean, 171
LobbyFriend, 23
Lockheed Martin, 4, 637
L’Oreal, 159, 407
Lowe’s, 642
Lucasfilm, 11
Lucid Software, 491
Lush Ltd., 208
LVMH, 158, 159
Lyft, 20, 199–200, 332, 381
M
Macy’s, 83, 193–195, 194, 252, 382
Major League Baseball (MLB),
39–40, 253
Maktoob, 601
Management Innovation Lab, 61
Marjory Stoneman Douglas High School,
379
Marriott International, 84, 252, 312
MARS, 181, 459
Marvel Studios, 395
Mascoma Savings Bank, 464
Massage Envy, 130
MassMutual, 339
Mattel, 160
Maverik, 208
McDonald’s, 50, 82, 206, 303, 439,
459, 499, 614, 662
McGraw-Hill Education, 123, 192
McKennson, 123
McKinsey & Co., 25, 505
McKinsey Global Institute, 296
Mediabistro, 602
Men’s Wearhouse, 504
Mercer Consulting, 24
Messier-Dowty, 310
MetLife, 453
Metropolitan Transportation Authority
(MTA), 276–277
Mic, 284
Michelin, 61
Microsoft
artificial intelligence and, 262
brand power of, 189
check in system at, 346
competitive advantage for, 200–201
founder of, 104
in-house researchers at, 223
investment in employees at, 324
learning and development at, 342
mergers involving, 121
overseas operations, 123
recruitment by, 252
MidwayUSA, 654
Midwood Ambulance, 595
Mint, 650
Mitsubishi, 284, 310
MLB Advanced Media (MLBAM), 39–40
MobileEye, 121
Moes, 406
Mondelez International, 4
Monsanto, 96
Monster.com, 328, 602
Morgan Stanley, 134
Mothers Against Drunk Driving, 87
Motorola, 662
MuleSoft, 283
Mylan, 82
N
NASA, 636, 637
National Basketball Association (NBA),
112, 113, 253, 395
National Collegiate Athletic Association
(NCAA), 112–114
National Education Association, 84
National Football League (NFL), 253
National Highway Traffic Safety
Administration (NHTSA), 633
National Labor Relations Board (NLRB),
354, 362, 365
National Marrow Donor Program
(NMDP), 647
National Organization for Women, 87
National Rifle Association, 87
National Workrights Institute, 93
Nature Conservancy, 103
NEC, 126
Netflix, 81, 109, 126, 205, 295, 395
Neuralink, 222
Neutrogena, 191
New Belgium Brewery, 290, 382
New Brunswick Power, 325
The Newspaper Guild, 84
New York City Transit Authority
(NYCTA), 277
New York Stem Cell Foundation
(NYSCF), 13–14
New York University (NYU), 291
New York Yankees, 253
Nieman Marcus, 488
Nike, 11, 16, 30, 112, 113, 294
Nomadic VR, 227
Nordstrom, 351, 488, 519, 660
Norton, 610
Novartis, 604
O
Oakland Athletics, 253
Occupational Safety and Health
Administration, 98
Olympic Regional Development
Authority, 277
Open AI, 222
Optinose, 283
Oracle, 4, 123, 200
Orkut, 601
Oscar, 227
Outback Steakhouse, 459
OXO, 293–294
P
Pacific Gas & Electric, 477
Pacific Investment Management
Company (Pimco), 453
Palantir Technologies, 81
Panera Bread, 205, 406
Papa John’s, 499
Patagonia, 382, 395
PathSource, 34
PayPal, 222, 222
Peet’s Coffee & Tea, 205
Pegatron, 382ORGANIZATION INDEX
IND8 Organization Index
Treehouse, 43
TubeMogul, 282, 283
Turing Pharmaceuticals, 96, 545
21st Century Fox, 205
Twitter, 255, 328, 360, 587, 602
Tyco, 95, 106
U
Uber
business model, 20
competition for, 153–154, 160
competitive advantage for, 161,
199, 200
driverless cars developed by, 381, 633
drivers guild, 365
extrinsic rewards and, 459
market culture at, 289
partnerships with, 73
profit for drivers, 332
scandal at, 247
technology and, 230
Udacity, 227
Ultimate Software Group Inc., 324, 415,
439–440
UnderArmour, 73, 112, 113, 128, 606
Unilever, 78, 123, 140
Uniqlo, 634
United Airlines, 82–83, 278, 295, 685
United Auto Workers, 84, 362
UnitedHealth Group, 121, 490
United Nations, 103–104, 148, 553
United Technologies, 205
University College London, 120
University of Michigan, 398
UPS, 56, 201, 254, 327, 327, 633,
638–639
Uptake, 227
U.S. Bank, 219
U.S. Grant, 84
V
Vanguard Group, 191
Vauxhall Motor Cars Ltd., 130
Venmo, 650
Verizon, 610
Virgin Group Ltd., 223, 377, 377, 618
Visto, 329
Vitamin Water, 607
Vodori, 481–482
VoiceOps, 227
Volkswagen
collaboration at, 604
emissions scandal, 27, 92, 284, 476, 585
as multinational corporation, 123
organizational demands at, 445
promotion of sales, 606
research and development spending by,
198
subsidiaries of, 130
transfer of employees at, 351
Volvo, 130, 191
Vox Media, 227
Vynamic, 445, 603
W
Wagamama, 659
Walgreens, 202
Walmart
acquisitions by, 121
competition for, 83
cost-leadership strategy of, 207
customer views of, 82
Seven & i Holdings, 124
Seventh Generation, 382
Shanghai Automotive Industry Group,
130
Sherpa’s Pet Trading Co., 13
Shuddle, 199, 200
Siemens, 378, 506
SinoPec Group, 123
Slack, 595
Smithfield, 365
Snapchat, 173
Society for Human Resource
Management, 98, 329, 428, 429
SolarCity, 222, 222
Sonic Drive-In, 130
Sony Corp., 126, 401
Southwest Airlines, 170, 170–171,
191, 202, 467, 492, 639, 685
SpaceX, 171, 222, 222, 224, 224, 395
Spirit Airlines, 82
Spotify, 62, 395, 482
Sprint, 351
Square, 395
Starbucks Coffee, 161, 205–207, 240,
240–241, 382, 439, 472, 499, 524,
578–579
StarKist, 298
Starwood, 84
State Grid, 123
Stitch Fix, 395
Stora Enso, 388, 388
Strategic Management Society, 190
Stripe Inc., 230, 233
StubHub, 84
Studio 904, 659
Subaru, 103
SunTrust Banks Inc., 653
Sustainability Accounting Standards
Board, 664
T
Taco Bell, 406, 499
Takata, 632, 633
TalentNet, 602
Target, 16, 255, 373, 610, 644
Tata, 130
Taxify, 161
TDIndustries, 570
Teamsters Union, 84, 362
Teavana, 241
Technossus, 595
Tencent, 395
Terrible Herbst, 207–208
Tesco, 596
Tesla, 89, 179, 179, 198, 222, 222–223,
381, 474, 678–679
Texaco, 128
Texas Instruments, 391
Theranos Inc., 585
3M, 476, 662
TIAA, 444
TicketMaster, 84
Time Warner, 207
Timex, 203, 207
Tolko Industries Ltd., 647
TOMS Shoes, 100, 249, 544, 606
Tornier, 175, 477
Toronto-Dominion Bank (TD), 607
Toyota Motor Corp., 123, 177, 193,
197–198, 198, 379, 381, 656
Toys R Us, 377, 475
Trader Joe’s, 123, 161, 660
Transamerica Center for Retirement
Studies, 421
People for the Ethical Treatment
of Animals (PETA), 87
PepsiCo, 89, 120, 393, 395, 398,
437, 564, 634
Periscope, 600
PetroChina


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